The webRTC is the new trend in communication. It utilizes web browser to make audio/video calls. Currently the well supported browsers for webRTC are Mozilla Firefox and Google Chrome. The advantage of utilizing webRTC is to have a smooth communication in call center without installing additional plugins or license soft phone in agents computers. This also become cost effective and handy, in case if you lost the soft phone licence or PC get formatted etc. You need to re-purchase/re-install the soft phone license where as utilizing webRTC all such concerns are eliminated.
DVCOM Tech is the official Digium (creator of Asterisk) distributor in the MENA region that brought asterisk officially to the region provides open source asterisk based call center solutions in collaboration with Queuemetrics world’s most popular and widely adopted call center statistics application for asterisk from Loway Research.
The latest version of Queuemetrics has embedded the webRTC in the agent screen panel that becomes very handy and productive during call center operation for the agents. It has also inbuilt capability to integrate any web based CRM or custom CRM.